Best Practices in Handling Disciplinary Issues at Workplace

One of the challenges faced by employers is handling disciplinary issues at the workplace.  “Disciplinary issues” refer to the conduct of an employee that is inconsistent with the faithful discharge of his duties, and/or breaches the express or implied duties towards his employer. The usual description is “misconduct”. This article serves to provide suggestions on the best practices in handling disciplinary issues at the workplace. Do not condone Employers must

The Hotelier’s Story 3

In this issue, we focus on Callie Tan, the Group General Manager of GoodHope Hotel Johor Bahru. Callie started off her career in Finance as an Accounts Executive attached to Hotel Equatorial back in 1987.  It was her first job after graduating from HELP Institute in Kuala Lumpur.  Her salary was very low then and she had to support her family, so she moved on to other industries where she

Sexual Harassment in the Workplace – Part One 1

Sexual harassment is a polemic topic of late amongst Malaysians. The issue of sexual harassment at the workplace started to gain major public attention in the year 1997 when Lilian Tehereta de Cosa made a complaint against her Managing Director. The hotel Director claimed to be dismissed unfairly by Jennico Associates Sdn Bhd after she had made a complaint against her MD who had sexually harassed her. What is the

The Hotelier’s Story 1

Stephen Teo was previously the General Manager of Granada Hotel Johor Bahru, and now a partner in a training company and also the Committee Member of the Malaysian Association of Hotels (MAH) Johor Chapter in charge of star-rating for hotels in Johor. He has more than 20 years of experience in the hotel industry after graduating with a Bachelor’s Degree in Business Administration and Hotel Management with Les Roches in

Trade Unions: Strength or A Threat? 1

When the term ‘trade union’ is mentioned to an employer in Malaysia, it’s normally perceived to be ‘trouble’ and is more often than not opposed within the management team. This however, is not the case in many other countries where the Union plays an important role in bridging the gap between business objectives and workers’ welfare. The Industrial Relations Act 1967 contain provisions on union recognition, collective bargaining, picketing, strike,

The Hotelier's Story 4

In this issue we feature Sunny Soo, the General Manager (GM) of Pulai Springs Resort. Sunny comes with 24 years of experience and began his journey as a waiter at Merlin Inn Hotel Johor Bahru after graduating from SAL College in Hotel Management at the age of 20. Within months he was promoted to Supervisor and then later as Captain of a restaurant.  After 2 years, his GM advised him

Tackling Performance Issues /MCs 1

Managing capability issues at work can be a daunting task for employers. In this article, I’d like to provide you with a simple guide on the requirements of the law and best practices to solve any such issues you have. Step 1 – Diagnose the problem Before you fix any poor performance, you have to understand the root cause of it. This could be poor morale, low engagement levels, company

The Hotelier’s Story

 In this issue we feature Michael K.W. Bay, an entrepreneur, consultant of hospitality and service related industries; and the Liaison Committee with the Malaysian Association of Hotels (MAH) Johor Chapter. Previously, he was the CEO of a Johor-based chain of Wellness and Skin Care Spa. For over 10 years, Michael was the CEO behind the operations as well as sales and marketing of the first back-to-nature SPA resort in Johor. 

The Hotelier's Story 1

In this issue we feature Mahadi Mathana, the General Manager of KSL Resort Hotel. Brief background on previous experience as well as hotels/resorts worked in I have been 42 years in the hotel industry and have worked with hotels of 5-star status throughout Malaysia, namely The Shangri-La, Hilton, Mandarin Oriental, Swiss Garden, Equatorial and finally in Johor Bahru with the pre-opening of the Eden Garden Hotel (now Berjaya Waterfront) and

The Only Accounting Firm with 6 Hour Work Days 1

Would you believe the possibility of working just six hours a day? Well you can if you’re an accountant at NK Associates. The accounting firm based in Puchong, Selangor originally applied the system when its principal partner, N Krishnan was inspired after Sweden announced its own adjustment in office hours. Krishnan explained that the main focus of this model is to strike a balance between work and leisure without compromising