The Hotelier’s Story 9

Daniel Alcaraz is the General Manager of DoubleTree by Hilton Johor Bahru who recently joined in late June.  Being a ‘newbie’ in the Johorian scene, it is interesting to see his views of the industry and its future for would-be hoteliers from that perspective. Brief background  I have 20 years of experience as a hotelier, and had the privilege of seeing the world through this chosen career while absorbing the

How Should Employers Treat Public Holidays? 2

Whenever you think of a public holiday, you will dream of beautiful beaches and the sunset or even embark on a road trip with your loved ones. Holidays make everyone happy including the employers. Happiness aside, what’s stirring the employers’ mind is, when it comes to employee’s entitlement to public holidays, how should they treat it? Basically, employers can categorise the public holidays in 3 ways, namely: non-replaceable holidays; replaceable

Sexual Harassment in the Workplace – Part One 1

In order to curb sexual harassment in the workplace, employers too have to play a role.  The establishment of law is provided and acts as a guideline, but the application depends on the parties involved especially the employers. The employers must be quick on their feet when they receive a sexual harassment complaint. The HR department also needs to proceed with preliminary investigation within 30 days from the date the

The Hotelier’s Story 6

In this issue, we focus on Thila Munusamy, the Director of Sales & Marketing for LEGOLAND Malaysia Resort. Brief background My affinity with the hospitality industry began straight after school and in the public relations function with Nikko Hotel Kuala Lumpur (now Intercontinental Kuala Lumpur).  I climbed the ladder in the same discipline with Hyatt Regency Saujana, Subang, and then on to become a part of the pre-opening team for

Best Practices in Handling Disciplinary Issues at Workplace

One of the challenges faced by employers is handling disciplinary issues at the workplace.  “Disciplinary issues” refer to the conduct of an employee that is inconsistent with the faithful discharge of his duties, and/or breaches the express or implied duties towards his employer. The usual description is “misconduct”. This article serves to provide suggestions on the best practices in handling disciplinary issues at the workplace. Do not condone Employers must

The Hotelier’s Story 3

In this issue, we focus on Callie Tan, the Group General Manager of GoodHope Hotel Johor Bahru. Callie started off her career in Finance as an Accounts Executive attached to Hotel Equatorial back in 1987.  It was her first job after graduating from HELP Institute in Kuala Lumpur.  Her salary was very low then and she had to support her family, so she moved on to other industries where she

Sexual Harassment in the Workplace – Part One 1

Sexual harassment is a polemic topic of late amongst Malaysians. The issue of sexual harassment at the workplace started to gain major public attention in the year 1997 when Lilian Tehereta de Cosa made a complaint against her Managing Director. The hotel Director claimed to be dismissed unfairly by Jennico Associates Sdn Bhd after she had made a complaint against her MD who had sexually harassed her. What is the

The Hotelier’s Story 1

Stephen Teo was previously the General Manager of Granada Hotel Johor Bahru, and now a partner in a training company and also the Committee Member of the Malaysian Association of Hotels (MAH) Johor Chapter in charge of star-rating for hotels in Johor. He has more than 20 years of experience in the hotel industry after graduating with a Bachelor’s Degree in Business Administration and Hotel Management with Les Roches in

Trade Unions: Strength or A Threat? 1

When the term ‘trade union’ is mentioned to an employer in Malaysia, it’s normally perceived to be ‘trouble’ and is more often than not opposed within the management team. This however, is not the case in many other countries where the Union plays an important role in bridging the gap between business objectives and workers’ welfare. The Industrial Relations Act 1967 contain provisions on union recognition, collective bargaining, picketing, strike,

The Hotelier's Story 4

In this issue we feature Sunny Soo, the General Manager (GM) of Pulai Springs Resort. Sunny comes with 24 years of experience and began his journey as a waiter at Merlin Inn Hotel Johor Bahru after graduating from SAL College in Hotel Management at the age of 20. Within months he was promoted to Supervisor and then later as Captain of a restaurant.  After 2 years, his GM advised him