foodpanda Malaysia Launches Contactless Delivery

As we’re third day into the Movement Control Order, foodpanda will continue to deliver but with minimal contact - #staysafeathome

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foodpanda, the on-demand international food delivery service  will continue to operate as usual during  the Movement Control  Order period . The company has launched contactless delivery starting since 18th March 2020.

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Both customers and riders are able to opt for contactless delivery with the following steps:

  1. Place an order and opt for online payment.
  2. Go to the rider chat function on the foodpanda app and inform the rider/customers that they are opting for the contactless delivery.
  3. Food will be placed at the designated drop off spot at the customers’ home or office.
  4. Rider will notify customers that food has arrived via the rider chat function on the app or call.
  5. 1 meter distance will be maintained between rider and customers.
  6. Customers to verify the delivery.
  7. Delivery completed!

“We value the safety of everyone in our community, and have introduced new measures to ensure you feel secure while using our service.  Our rider hubs provide hand sanitizer and masks free of charge to all our riders, who are instructed to wash their hands every two hours and after each time they handle a delivery,” said Sayantan Das, Managing Director, foodpanda Malaysia.

foodpanda is in constant communication with our restaurant partners over the latest World Health  Organization notices and  areadvising them  on the health and  safety practices that  go beyond the brand’s already high food  hygiene expectations.

Das added, “We also encourage you to switch to online payment so we can reduce human interactions to a minimum.”

Our commitment remains with supporting all our riders, restaurant partners and valued customers as we go through this tough time together as a nation. Rest assured we will keep you updated with any further developments.

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