Smart Stays and Self-Service Intelligent Hotel – a First in Malaysia

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Posing with robots Marc and Traxy, who had entertained guests with a literal robotic welcome dance

From checking in for flights to automated checkouts at grocery stores, we are growing comfortable with self-service through the help of machines. EcoWorld is embracing our technologically-literate society by collaborating with Dun-Qian Intelligent Hotel Management to set up the first intelligent accommodation service in Malaysia.

Dun-Qian will be signing a lease of 50 units in Tower A and C of Eco Nest service apartments as a pilot project, and as a test to tap into the Malaysian tourism market. Guests will be able to check-in and check-out their stays via self-service check-in counters – saving the precious five to ten minutes of usual waiting time. In-room dining services may also be ordered via a smartphone app or their website and to ensure safety, the food will be delivered right to the doorstep by robots.

Johor State Women and Tourism Development Committee Chairwoman Liow Cai Tung, present at the Memorandum of Understanding signing ceremony, assured that the human services replaced by robots will not reduce jobs but allow manpower to be allocated efficiently. “Such technology is not aimed at cutting out human labour but to replace repetitive jobs with robots so that manpower can be maximised elsewhere to provide higher quality of hospitality.”

Eco Nest is a 34-storey service apartment in Eco Botanic township which offers condominium facilities – an indoor badminton court, gym, swimming pool, gourmet kitchen and sky garden. They also provide two shuttle bus service routes to EduCity and AEON Bukit Indah for convenience and connectivity of its residents and guests. With 472 units in three towers, approximately 300 students from opposite EduCity have already moved in. EcoWorld President and CEO Dato Chang Khim Wah believe the services provided by Dun-Qian will add value to the students, providing a holistic living environment for everyone.